Sky Q box regularly loosing connection

[Cypriotpolyglot]

My Sky Q box keeps losing connection to internet. It comes back after a load of faff and resetting but would rather not do this. Recently upgraded broadband, about 2 weeks ago, but it was happening before and after that.

[oldfella]

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@Cypriotpolyglot wrote:

My Sky Q box keeps losing connection to internet. It comes back after a load of faff and resetting but would rather not do this. Recently upgraded broadband, about 2 weeks ago, but it was happening before and after that.

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Hi @Cypriotpolyglot 

If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Cypriotpolyglot]

Thanks for your response- would sky not have done it the correct way when they set it all up? 

[Cypriotpolyglot]

I've just checked- it's a sky hub 4.2 so would that still be the same issue?

[oldfella]

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@Cypriotpolyglot wrote:

I've just checked- it's a sky hub 4.2 so would that still be the same issue?

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Hi @Cypriotpolyglot 

No, if you have the Sky black hub these should be connected by WPS.

When you said in you post that Sky should have set it up correctly,  does this mean you haven't reset it??

You said in your original post 

"It comes back after a load of faff and resetting but would rather not do this"

If by resetting you just rebooted then you need to complete the following to reset it correctly.

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
On Sky Broadband (with a black router) then you need to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

[Cypriotpolyglot]

Yes we've been doing exactly as you suggested - the problem is we are having to do it multiple times per week and this was happening before and after new router....