Sky Q box planner is all over the place and not grouped and EPG has missing programmes.

[Bill921]

• Seems that programs are all over the place on my planner.  They never used to be.    I've tried unplugging and repluggibg in.  Nothing seems to change them.   I'm quite annoyed with Sky as they make it so hard to speak to a human and the automated voice thing is [removed] and eventually cuts you off.      
  
  

I need this problem sorting so that all my programmes I've recorded are grouped back together.  

the other thing I notice is programmes missing from the EPG.  I need to get them back.  

Moderator Actions: removed inappropriate language

[Daniel0210]

@Bill921 

I know you said you've unplugged etc but try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

[Bill921]

Thanks for your advice.  I went through all this as you described.    I'd made no difference.