Sky Q box not working

[tather]

Hi I live in Preston and my sky is not working it just keep saying my sky Ariel is not getting any signal has anybody else getting this problem.

[Daniel0210]

@tather 

Where you live won't be relevant. If a message is displaying ”No signal” it tends to be from your TV not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

Any “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

[MightyQuinn]

Hi @tather   That sounds like a problem with your TV and not Sky Q. Normal terrestrial TV has an aerial and Sky Q has a satellite dish. You also mention that you are not getting a signal. This could mean that your TV is not on the correct HDMI port for Sky Q.