0

Discussion topic: Sky Q box not working

Reply
This message was authored by tather This message was authored by: tather

Sky Q box not working

Hi I live in Preston and my sky is not working it just keep saying my sky Ariel is not getting any signal has anybody else getting this problem.

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Q box not working

Posted by a Superuser, not a Sky employee. Find out more

@tather 

Where you live won't be relevant. If a message is displaying ”No signal” it tends to be from your TV not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

Any “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Sky Q box not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @tather   That sounds like a problem with your TV and not Sky Q. Normal terrestrial TV has an aerial and Sky Q has a satellite dish. You also mention that you are not getting a signal. This could mean that your TV is not on the correct HDMI port for Sky Q.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion