When trying to watch play back recordind recording most recent buffering saying please wait whyis th

[Torque1967]

When going to watch play back on record keeps comming up please wait buffering

[ThePope27]

Hi @Torque1967 

Try Resetting your sky q box settings 

1. Press the Home button on your Sky Q remote, highlight Settings then press 0,0,1 and Select.
2. Select Reset, then Reset settings and select Confirm.
3. Wait for the on-screen instructions to disappear then press the standby button on the front of your Sky Q box, instead of the Home button on your Sky Q remote.

Resetting the settings will clear any remote pairings you have setup.

If this doesn't work you may need to reset your hard drive . NOTE THIS WILL REMOVE ALL RECORDINGS

To reset the hard drive:

1. Press the Home button on your Sky Q remote, highlight Settings then press 0,0,1 and Select.
2. Select Reset and scroll to Reset hard drive. A warning message will advise all existing and planned recordings will be deleted. Press Select to continue.
3. Wait for the on-screen instructions to disappear then press standby button on the front of your Sky Q box, instead of the Home button on your Sky Q remote.

Once the box has restarted, check you can set and play back recordings. It may take up to five minutes for all features to work.