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Discussion topic: Sky Q box not working

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This message was authored by: mkderby

Sky Q box not working

Experienced problems since last night. Been fine for a year. Changes batteries in the remote. Reset that. Powered of the box. Reset box, nothing. Unplugged and followed all the tips, just an amber light on display.
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This message was authored by: oldfella

Re: Sky Q box not working

Posted by a Superuser, not a Sky employee. Find out more

@mkderby wrote:
Experienced problems since last night. Been fine for a year. Changes batteries in the remote. Reset that. Powered of the box. Reset box, nothing. Unplugged and followed all the tips, just an amber light on display.

Hi @mkderby 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote again.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

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