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Discussion topic: Sky Q box not working

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This message was authored by: Qaideazam

Sky Q box not working

Yesterday my sky Q tv box was having satellite signal issues. Ive left it until today but the tv isn't turning on using the controller, and when I turn it on via the button on the tv box it just keeps playing the ad for sky Q tv box over and over.

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This message was authored by: oldfella

Re: Sky Q box not working

Posted by a Superuser, not a Sky employee. Find out more

@Qaideazam wrote:

Yesterday my sky Q tv box was having satellite signal issues. Ive left it until today but the tv isn't turning on using the controller, and when I turn it on via the button on the tv box it just keeps playing the ad for sky Q tv box over and over.


Hi @Qaideazam 

If the button on the box has turned the Q box on then with the Q box on with green LED:-

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

 

 

 

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