Sky Q box not working

[Sg457]

Hi,

When I turn my Sky Q box on the screen just appears black. I've switched it off at the mains and turned it on again but still getting the same thing.

[oldfella]

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@Sg457 wrote:

Hi,

When I turn my Sky Q box on the screen just appears black. I've switched it off at the mains and turned it on again but still getting the same thing.

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Hi @Sg457 

What colour is the LED on the right hand side;  Amber or Green?

Also do you get the onscreen message  after switching the Q box off at the mains and restarting.

[PandJ2020]

Is the TV turned on and on the correct HDMI input?

[Sg457]

• The light is green

[Sg457]

Yeah tv is on and on yhe correct hdmi input

[PandJ2020]

Try pressing the Sky button on your remote.

[Sg457]

Tried that. It just switches the box from on to standby.