Sky Q box not updating

[GHolmes]

After some help. My Sky Q mini box won't update and I keep getting a black screen with the message - there is a problem with this Sky box. You need to update the software. For instructions on how to do this, go to sky.com/software update.

I have updated from the main Sky Q box so latest software installed and other mini boxes working fine. Have tried disconnecting power, restarting etc but still keeps coming back to the same page/ issue.............

Any suggestions?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi GHolmes

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Sarahp2]

I have the exact same problem, could you tell me what the solution was please.

[Susie101]

I have this exact problem too, can you tell me how to fix it. 

[hpet]

Hello. I have the same issue here , along with others on this post, was there a resolution ? If so can it be shared please

 

[BrianWarner]

I have the same problem as others in this post. Is there a solution?