Multiroom box

[Beefy55]

Where is my multiroom box.  Ordered nearly 2 weeks  ago.  Been on phone and apparently  not been ordered.  If not here  by Friday I will cancel my sky subscription to too n go with another  provider

[Mark39]

As you've already spoken to Sky about it, I'm not sure what you're expecting us customers here to do about it?

[MightyQuinn]

Hi @Beefy55   Just checking that you actually ordered a Sky Q Mini box? If you ordered a Multiscreen subscription then a Mini box does not come automatically and has to be ordered at the same time.

[Beefy55]

appalling  service this morning  on phone.    No one want to take blame here.   Gonna cancel 

[Daniel0210]

@Beefy55 

Did you order the box at the same time as ordering Multiscreen as correctly stated by 

@MightyQuinn ? Customers do mistakenly think one automatically comes with the other. 

[MightyQuinn]

Hi @Beefy55   You still have not told us the circumstances. How did you order the Mini box?