Sky Q box not responding

[Beth83]

Received a sky q box but it isn't responding. Tried changing the batteries in the remote and still nothing. It's stuck on the "accessibility in Sky q" screen 

[Daniel0210]

@Beth83 

Sky have suggested the following...

• Unpair their Sky Q remote from the box by holding 4&6
• Wait for the remote to flash
• Then dismiss the information screen "Skip & set up later"
• Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV. 

[Gemma1476]

Thanks it worked like a treat