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Discussion topic: Sky Q box not responding

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This message was authored by Motherof3 This message was authored by: Motherof3

Sky Q box not responding

My Sky Q box and mini box is not responding to the remotes or connecting to the tv

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This message was authored by Dug2 This message was authored by: Dug2

Re: Sky Q box not responding

Remote control not working both remotes .

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q box not responding

Posted by a Superuser, not a Sky employee. Find out more

@Motherof3 wrote:

My Sky Q box and mini box is not responding to the remotes or connecting to the tv


@Motherof3 @Dug2 

Have you tried rebooting your Q boxes ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

if that doesnt help 

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Motherof3
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This message was authored by Motherof3 This message was authored by: Motherof3

Re: Sky Q box not responding

Unfortunately this hasn't worked either. 

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