Sky Q box not responding

[Motherof3]

My Sky Q box and mini box is not responding to the remotes or connecting to the tv

[Dug2]

Remote control not working both remotes .

[Laing1]

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@Motherof3 wrote:

My Sky Q box and mini box is not responding to the remotes or connecting to the tv

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@Motherof3 @Dug2 

Have you tried rebooting your Q boxes ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

if that doesnt help 

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

[Motherof3]

Unfortunately this hasn't worked either.