Sky Q box not responding

[stephen282]

Our sky Q box has a red light on I have changed the batteries in the remote unplugged the power supply for over a minute check and replaced the hdmi cable once powering back up tried to press the red button to see if it would turn green but still isn't responding can you help please 

[-Heather-]

Hi @stephen282, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141