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Discussion topic: Sky Q box not connecting

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This message was authored by: Yas91

Sky Q box not connecting

My sky Q box will not connect to the tv when you press the standby button to turn sky Q box on it shows a green light but there is no connectivity to the tv I have checked all wires and connections they all seem fine it's been like this for 2/3 days now 

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This message was authored by: Laing1

Re: Sky Q box not connecting

Posted by a Superuser, not a Sky employee. Find out more

@Yas91 wrote:

My sky Q box will not connect to the tv when you press the standby button to turn sky Q box on it shows a green light but there is no connectivity to the tv I have checked all wires and connections they all seem fine it's been like this for 2/3 days now 


@Yas91 when the green light is on try pressing the following buttons on your remote home 1080 home


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
This message was authored by: Gemst

Re: Sky Q box not connecting

This home1080home just changed my screen resolution, nothing to do with connectivity how do I change it back please??

This message was authored by: Laing1

Re: Sky Q box not connecting

Posted by a Superuser, not a Sky employee. Find out more

@Gemst wrote:

This home1080home just changed my screen resolution, nothing to do with connectivity how do I change it back please??


@Gemst the home1080home rssets the box to 1080 i the default setting for your box you can change this back to what you need through settings audio visual 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
This message was authored by: oldfella

Re: Sky Q box not connecting

Posted by a Superuser, not a Sky employee. Find out more

@Gemst wrote:

This home1080home just changed my screen resolution, nothing to do with connectivity how do I change it back please??


Hi @Gemst 

If your Q box is not connecting to your TV how do know that Home1080Home changed the resolution

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