Sky Q
0

Discussion topic: Sky Q box not connecting

Reply
Yas91
What's this?
This message was authored by Yas91 This message was authored by: Yas91

Sky Q box not connecting

‎17 Nov 2023 04:07 PM

My sky Q box will not connect to the tv when you press the standby button to turn sky Q box on it shows a green light but there is no connectivity to the tv I have checked all wires and connections they all seem fine it's been like this for 2/3 days now 

Report post
Post 1 of 5
448 Views
Reply
0 Likes
Reply

All Replies

Laing1
What's this?
Superuser
This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q box not connecting

‎17 Nov 2023 04:31 PM

Posted by a Superuser, not a Sky employee. Find out more
@Yas91 wrote:

My sky Q box will not connect to the tv when you press the standby button to turn sky Q box on it shows a green light but there is no connectivity to the tv I have checked all wires and connections they all seem fine it's been like this for 2/3 days now 

@Yas91 when the green light is on try pressing the following buttons on your remote home 1080 home


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Report post
Post 2 of 5
440 Views
Reply
0 Likes
Gemst
What's this?
This message was authored by Gemst This message was authored by: Gemst

Re: Sky Q box not connecting

‎17 Nov 2023 06:40 PM

This home1080home just changed my screen resolution, nothing to do with connectivity how do I change it back please??

Report post
Post 3 of 5
428 Views
Reply
0 Likes
Laing1
What's this?
Superuser
This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q box not connecting

‎17 Nov 2023 09:23 PM

Posted by a Superuser, not a Sky employee. Find out more
@Gemst wrote:

This home1080home just changed my screen resolution, nothing to do with connectivity how do I change it back please??

@Gemst the home1080home rssets the box to 1080 i the default setting for your box you can change this back to what you need through settings audio visual 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Report post
Post 4 of 5
413 Views
Reply
0 Likes
oldfella
What's this?
Superuser
This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q box not connecting

‎17 Nov 2023 09:59 PM

Posted by a Superuser, not a Sky employee. Find out more
@Gemst wrote:

This home1080home just changed my screen resolution, nothing to do with connectivity how do I change it back please??

Hi @Gemst 

If your Q box is not connecting to your TV how do know that Home1080Home changed the resolution

Report post
Post 5 of 5
409 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion