Prime Video available on my Q box but not through my minibox

[Coatesy]

I cant view live Primevideo on my minibox although its ok on the Q box. diagnostics says the minibox is not connecting to the internet. I have tried resetting the network connection but the message says that its not connecting

[Greenfingers001]

Hi there @Coatesy , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Coatesy]

rebooting has not worked and refreshing the apps with the Sky tech expert didnt either. i tried the PrimeVideo app on the smart TV without using the minibox and had the same problem - films OK but no live access?

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Coatesy]

The same situation still exists but as in my last reply , Ive found that the PrimeVideo not only fails to show live TV though the minibox, but also when I switch the TV to SMART mode and play Primevideo?

[Coatesy]

How do i get help to solve this problem?