Sky Q box not connecting to WIFI

[VON22]

The Sky Q box won't connect to broadband. All checks been done status ect all come back ticked. Won't let me reconnect using my account and protected password on info. All phones I pad ect all connecting but not sky Q box 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147