Sky Q box not connecting to Sky WiFi

[Peacoc]

Tried all the helps 

resetting sky q, resetting router, switching everything off, WPS button,  manual connections. Nothing working. 

amazon stick is, as is WiFi throughout the house. 

anything I'm missing? 

[oldfella]

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@Peacoc wrote:

Tried all the helps 

resetting sky q, resetting router, switching everything off, WPS button,  manual connections. Nothing working. 

amazon stick is, as is WiFi throughout the house. 

anything I'm missing? 

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Hi @Peacoc 

Exactly what happens during the following procedure?

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Peacoc]

Did all this in that order but is just searching for connection when I reconnect and saying "Unsuccessful connection, please try again" 

[oldfella]

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@Peacoc wrote:

Did all this in that order but is just searching for connection when I reconnect and saying "Unsuccessful connection, please try again" 

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Hi @Peacoc 

when you say "reconnect " what exactly are you doing?

[LucyP]

I am having the same problem. 

have tried all the above steps and still my sky a box is not connecting to my sky broadband router. Have unplugged and reset everything and gone through set up process again tried via WPS button on the router and manually but nothing works. How can I speak to someone to resolve??