Sky Q box needs to be restarted regularly

[GR123]

My Sky Q box has recently stopped switching on with the remote, I have to power it on/off, and failing to record scheduled programmes.

This first happened 3 times around the 18th September.

I sent several messages to the help team via Twitter , unaware that had been closed down.

Its happened again this week on Thursday, Friday and Saturday.

I then sent a message via Instagram , I think.

I've received no contact.

I did the soft reset 0-0-1 or something  a few weeks ago but its obviously not worked

I now don't trust the box to record and quite frankly I don't find it easy to contact Sky to sort out the problem.

Given what I am paying , I'm beginning to wonder if cancelling the direct debit may get somebody's attention

You can probably gauge the frustration , can someone let me know where i can get help or a replacement box 

[Daniel0210]

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@GR123 wrote:
Given what I am paying , I'm beginning to wonder if cancelling the direct debit may get somebody's attention

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@GR123 

It will get attention alright. The wrong attention. Tempting as it might seem cancelling the payment method is definitely not recommended.

Doing that is going to cause you additional problems. Your services will be restricted, you won't be able to call Sky, you wont be able to cancel, late payment fees will be added and eventually Sky could involve a debt recovery company which may affect your credit rating.

[GR123]

I know.

The Twitter help team was quite good but now you can't get through to anyone and the online chat is useless

[Daniel0210]

@GR123 
The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.