Sky Q box keeps restarting

[Jeffmier]

My Sky Q box keeps restarting, particularly when watching programs on apps like Disney+ and Discover PLUS. All of the sudden, we get a blank screen then "hello" and a full restart, several times a day. Do we need a new Sky Q box? Tia

[Tom-W19]

Hi @Jeffmier 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Jeffmier]

I don't see it on the private chat??

[Greenfingers001]

Hi there @Jeffmier , I’ve re escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session after no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Jeffmier]

Was never able to find any reply to this. Very frustrating. 

[Mr+Flibbles+86]

Hi there @Jeffmier, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Jeffmier]

I never received a response? I go into my messages and nothing is there?