Sky Q box keeps freezing

[Neil+J65]

My Sky Q box keeos freezing on one channel. Nothing I do will let me change channel or switchbit off without unplugging it. 

I've updated the software but it still does it. 

Now I cannot even access Netflix.

Any ideas

[Greenfingers001]

Hi there @Neil+J65 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Neil+J65 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks