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Discussion topic: Sky Q box keeps dropping network connection

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This message was authored by NPA61 This message was authored by: NPA61

Sky Q box keeps dropping network connection

We have a sky box connected to a samsung tv with our BT internet router in a separate room. Network connection has been fine until last week or so. I am now having to reset connection multiple times per day. I have switched tv off and restarted, to no avail. I also note similar issues with mini box connection in other rooms too with mini boxes. This is becoming rather tedious.  Any ideas please to resolve? Thanks 

 


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This message was authored by Quoman7 This message was authored by: Quoman7 Answer

Re: Sky Q box keeps dropping network connection

Posted by a Superuser, not a Sky employee. Find out more

@NPA61 wrote:

We have a sky box connected to a samsung tv with our BT internet router in a separate room. Network connection has been fine until last week or so. I am now having to reset connection multiple times per day. I have switched tv off and restarted, to no avail. I also note similar issues with mini box connection in other rooms too with mini boxes. This is becoming rather tedious.  Any ideas please to resolve? Thanks 

 


Hi @NPA61 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

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This message was authored by Quoman7 This message was authored by: Quoman7 Answer

Re: Sky Q box keeps dropping network connection

Posted by a Superuser, not a Sky employee. Find out more

@NPA61 wrote:

We have a sky box connected to a samsung tv with our BT internet router in a separate room. Network connection has been fine until last week or so. I am now having to reset connection multiple times per day. I have switched tv off and restarted, to no avail. I also note similar issues with mini box connection in other rooms too with mini boxes. This is becoming rather tedious.  Any ideas please to resolve? Thanks 

 


Hi @NPA61 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

-------------------------------------------------------------------------
I used to have superpowers… But a therapist took them away.
NPA61
Topic Author
This message was authored by NPA61 This message was authored by: NPA61

Re: Sky Q box keeps dropping network connection

I tried this as well as repairing the tvs together.  All good now. Thanks 

This message was authored by Sixer72 This message was authored by: Sixer72

Re: Sky Q box keeps dropping network connection

Any suggestions 

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