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Discussion topic: Sky Q box keeps dropping internet connection

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This message was authored by: Terrence23

Sky Q box keeps dropping internet connection

Since we changed our internet provider our Sky Q box keeps dropping internet connection. Even if we reset the network setting. It still dissconects. This is also causing problems with our Sky Q mini box. Any help would be appreciated. Thank you.

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This message was authored by: Laing1

Re: Sky Q box keeps dropping internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Terrence23 wrote:

Since we changed our internet provider our Sky Q box keeps dropping internet connection. Even if we reset the network setting. It still dissconects. This is also causing problems with our Sky Q mini box. Any help would be appreciated. Thank you.


@Terrence23 who is your broadband provider if its sky what router do you have black or white


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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This message was authored by: Terrence23

Re: Sky Q box keeps dropping internet connection

Our new internet provider is EE.

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