Sky Q box keep freezing

[Katy301]

Sky Q box keeps freezing, when we are watching and try and change channel it freezes we then have to un plug and switch it all back on for it to work. Normally a few times a day

[AceRimmer]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141