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Discussion topic: Sky Q box isn’t working

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This message was authored by SDTIMMINS This message was authored by: SDTIMMINS

Sky Q box isn’t working

my sky Q box is plugged in to the mains but there's no light at all on my box 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q box isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@SDTIMMINS wrote:

my sky Q box is plugged in to the mains but there's no light at all on my box 


Hi @SDTIMMINS 

Have you checked the mains lead is correctly connected both ends and tried another power socket.

Also the mains plug fuse needs to be checked.

This message was authored by Shazia+Chaudhri This message was authored by: Shazia+Chaudhri

Re: Sky Q box isn’t working it keeps freezing

I keep being given boxes that fail very quickly and I tolerate it until it becomes unbareable 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Q box isn’t working it keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@Shazia+Chaudhri 

In what way are they failing? Perhaps the box isn't the issue. Have you had an engineer out or just a doorstep box swap? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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