11 Aug 2023 05:02 PM
My sky Q is not displaying picture. All full connection correctly. Powered on but hard drive very loud.
Before this happened I had intermittent issue and called sky. It appeared Internet had an issue. This now fixed and sky was fully connected but sky Q box now not showing any picture
11 Aug 2023 05:05 PM
Posted by a Superuser, not a Sky employee. Find out more
@Mansell93 wrote:
My sky Q is not displaying picture. All full connection correctly. Powered on but hard drive very loud.
Before this happened I had intermittent issue and called sky. It appeared Internet had an issue. This now fixed and sky was fully connected but sky Q box now not showing any picture
Hi @Mansell93
Try another reboot if haven't already.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
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