Sky Q box installation

[MrJimHawthorne]

Having a nightmare getting a Installation date for a Q box to be installed, phoned Sky 6 times & no further forward , a total of 2.5 hrs on phone, i honesty down know it is a problem , they keep telling me that the previous person as not carried out the order properly, if it does not get sorted i will be cancelling sky, been a customer for 24 yrs; totally fed up with them 

[nigea99]

hi @MrJimHawthorne 

I have escalated your post to a SKY support team, who, hopefully, will be in touch & hopefully be able to move this forward for you

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @MrJimHawthorne.