Sky Q box hard drive problem

[PeteS1956]

Turned on TV and Sky Q box has a problem with the disk drive. I have followed the instructions to reset the hard drive, all to no avail. I would like to get Sky to come out and replace the drive.

[Chodley]

They will replace the whole box with a doorstep swap

make sure you keep your viewing card AND swap power cables as there are two types.

you'll have to go through the troubleshooter 

[PandJ2020]

See here: https://www.sky.com/help/articles/sky-q-hard-drive-errors

Sky will not replace the drive, they will arrange a box swap.  Remember to remove your viewing card before you give the courier your old box.

All recordings are lost, you can re-download any purchases.

[Daniel0210]

@PeteS1956 

They don't replace the hard drive. They replace the whole box, usually by a doorstep box swap. 

Try following this link. It should lead to a replacement box if needed https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

If you do need a new box remember to remove the viewing card from the faulty box.

[PeteS1956]

Thank you all very much for your prompt and accurate replies. I eventually got through to a Sky helper who has arranged a new box to be delivered.

Thanks again everyone 😀

Pete S.