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This message was authored by: William122

Message posted on ‎21 Oct 2025 04:24 PM

Sky Q box frozen screen

I have tried all help and still have the issue 

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Message posted on ‎21 Oct 2025 05:14 PM

Re: Sky Q box frozen screen

Hi I managed to resolve this. The issue was with my remote. I reset it and all is good

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This message was authored by: Laing1

Message posted on ‎21 Oct 2025 04:35 PM

Re: Sky Q box frozen screen

Posted by a Superuser, not a Sky employee. Find out more
@William122 wrote:

I have tried all help and still have the issue 

@William122 is there any message showing on the screen ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: William122 Answer

Message posted on ‎21 Oct 2025 05:14 PM

Re: Sky Q box frozen screen

Hi I managed to resolve this. The issue was with my remote. I reset it and all is good

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