Sky Q box freezing

[Nickelliott]

My sky Q box freezes at least 10 times a day and does not fast forward 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us @Nickelliott . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[NeilH]

Same here. Freezes every 20mins. Makes loud noise. Have to switch off, wait and turn on.  Then after a while,  same problem again.  Happens on live TV and recordings.