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Discussion topic: Sky Q box freezing and shutting down

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This message was authored by: ChesterRob69

Sky Q box freezing and shutting down

Over the last few days my SKY Q box has begun freezing mid programme and then shutting down by oneself. The box is then unresponsive to the remote control until I switch off and go through the restart procedure and everything is fine again for around 12/24hrs until it freezes again. Getting concerned the SKy q box is going to fail. Anyone have similar issues and got a fix or advice?

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This message was authored by: Mr+Flibbles+86

Re: Sky Q box freezing and shutting down

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by: Tom-W19

Re: Sky Q box freezing and shutting down

Hi @ChesterRob69 

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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