@MandV wrote:
It appears that whenever an overnight software update takes place the process doesn't appear to be completing. In the morning the fan is still whirring, the blue circle is still spinning and we are unable to operate any of the controls. The only way to resolve this has been to switch the q box off at the mains, leave it for a few minutes and then switch back on. Once it has reconnected everything works fine. This is happening approximately once a month.
We have carried out all the online diagnostic tests and can't find a solution.
Don't think this is anything to do with Software Updates @MandV
as there hasn't been one for months.
However Sky do send out a reboot signal every evening in the early hours.
first make sure all your Q boxes are in the same Standby Settings here .
Then Try a Reset Settings in the main Q box hidden menu. See if this helps
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
