Sky Q box errors

[punem]

Is any one having trouble with their sky Q box not working again? This is the second time this month there is no signal to the box. The last time it went down for days. 

Are we getting a refund on the days we do not have access?

[Daniel0210]

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@punem wrote:

Is any one having trouble with their sky Q box not working again? This is the second time this month there is no signal to the box. The last time it went down for days. 

Are we getting a refund on the days we do not have access?

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@punem 

No signal or no satellite signal as they are different .

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.