Sky Q box and Mini box connection issues

[Robercs06]

Nearly every evening my main Sky Q box loses connection to the Sky router. I also have an issue almost daily where my Sky Q Mini Box loses connection to the Main Sky Q box so I have to reset the connection. The WiFi signal is string and other devices continue to work. Any ideas

[Danz994]

Hi there @Robercs06 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[donna.slater]

Hi, 

I have this same issue. Did this get resolved? Thanks 

[Coley-W95]

Hi there @donna.slater, welcome to the Community Forum. Sorry to see that you've been experiencing issues with your Sky Q box losing connection to the network. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141