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Discussion topic: Sky Q - apps vanished

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This message was authored by Pigeon247 This message was authored by: Pigeon247

Sky Q - apps vanished


any help - I have sky Q full sky package,  all my apps have vanished and I cannot get my mini boxes to connect

 

i only have peacock app 

 

Changed from wifi to Ethernet,  on demand for sky works and downloads work 

 

 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q - apps vanished

Posted by a Superuser, not a Sky employee. Find out more

@Pigeon247 wrote:


any help - I have sky Q full sky package,  all my apps have vanished and I cannot get my mini boxes to connect

 

i only have peacock app 

 

Changed from wifi to Ethernet,  on demand for sky works and downloads work 

 

 


@Pigeon247 you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Pigeon247
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This message was authored by Pigeon247 This message was authored by: Pigeon247

Re: Sky Q - apps vanished

Hey thank you for replying - I've tried that, no luck all I have is the Peacock app nothing else... everything was good until 1.5 weeks ago 

 

intermet is fine,  I can't work out what's gone wrong


bills up to date and subscribed to everything !  Sky customer services haven't been much help... hence I'm here in case someone else has experienced the same 

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