Sky Q apps not working.

[Brianr65]

For about a week now I have had several Sky Q apps not loading. Discovery +, Netflix, Disney+, HBO Max and Prime Video. 

I have done all the resets/refreshes available many times. 

Re-boots of Sky box and internet connection more than once. 

The sky settings show good satellite and internet connections. 

Anyone have any ideas or fixes please? 

[MightyQuinn]

Hi @Brianr65   I would try here https://www.sky.com/help/articles/tv-apps-homepage

[Laing1]

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@Brianr65 wrote:

For about a week now I have had several Sky Q apps not loading. Discovery +, Netflix, Disney+, HBO Max and Prime Video. 

I have done all the resets/refreshes available many times. 

Re-boots of Sky box and internet connection more than once. 

The sky settings show good satellite and internet connections. 

Anyone have any ideas or fixes please? 

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@Brianr65 do you get any error messages ?

you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

[Brianr65]

Hi laing1

Yes I've tried the engineer 001 thing several times to no avail. 

No error messages as such. All it says is 'sorry we can't start the Discovery+ app' or Disney+ etc. 

[Laing1]

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@Brianr65 wrote:

Hi laing1

Yes I've tried the engineer 001 thing several times to no avail. 

No error messages as such. All it says is 'sorry we can't start the Discovery+ app' or Disney+ etc. 

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@Brianr65 I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[_Claire]

Thanks for escalating this. We’ve sent @Brianr65 an invite to chat.

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