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Discussion topic: Sky Q apps not working

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This message was authored by Lauren1990 This message was authored by: Lauren1990

Sky Q apps not working

Sky Q apps are not working 

It's connected to internet. Restarted and unplugged everything. Not a subscription issue as I can get onto netflix on my phone.

A week today now netflix, Disney+ etc not working. 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q apps not working

Posted by a Superuser, not a Sky employee. Find out more

@Lauren1990 wrote:

Sky Q apps are not working 

It's connected to internet. Restarted and unplugged everything. Not a subscription issue as I can get onto netflix on my phone.

A week today now netflix, Disney+ etc not working. 


Hi @Lauren1990 

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

Lauren1990
Topic Author
This message was authored by Lauren1990 This message was authored by: Lauren1990

Re: Sky Q apps not working

Hey thanks for replying.

I tried that and it said - there was a problem refreshing your apps

This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q apps not working

Posted by a Superuser, not a Sky employee. Find out more

@Lauren1990 wrote:

Hey thanks for replying.

I tried that and it said - there was a problem refreshing your apps


Hi @Lauren1990 

Try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

Make sure that your Q box is connected to the internet and try the Refresh Apps again

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