Sky Q & Amazon Prime

[JNO]

We have Sky Q with the main box and 3 mini boxes. We can't watch Amazon Prime on the main box if some one else is watching Sky on one of the mini boxes. Any ideas pls?

[oldfella]

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@JNO wrote:

We have Sky Q with the main box and 3 mini boxes. We can't watch Amazon Prime on the main box if some one else is watching Sky on one of the mini boxes. Any ideas pls?

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What message are you seeing on the Main Q box @JNO 

[JNO]

Nothin useful.  Just "Error, try again"

[oldfella]

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@JNO wrote:

Nothin useful.  Just "Error, try again"

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Are all your Q boxes on WiFi @JNO ?

[JNO]

All hardwired in to a Cat 6 network back to the main box and Sky broadband router as well.

[oldfella]

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@JNO wrote:

All hardwired in to a Cat 6 network back to the main box and Sky broadband router as well.

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Hi @JNO 

Your statement above concerning Sky router.   Does this mean that the minis are also connected by Ethernet to the router or are you just saying that you have Sky broadband?

[JNO]

We have a Sky dish for Sky Q.  We also have Sky broadband (via a BT fibre to the house) connected to a sky router.  All are connected to a CAT 6 internet switch to spread them both round the house.

[oldfella]

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@JNO wrote:

We have a Sky dish for Sky Q.  We also have Sky broadband (via a BT fibre to the house) connected to a sky router.  All are connected to a CAT 6 internet switch to spread them both round the house.

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OK,   full Ethernet connection on all Q boxes including the main Q box should be fine.

However Sky Q does not play nicely with Managed Ethernet switches.

What Ethernet switch are you using?