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Discussion topic: Sky Q WiFi issues

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This message was authored by Hibby1875 This message was authored by: Hibby1875

Sky Q WiFi issues

Every 2-3 days Sky Q saying it can't connect to internet.   Sky mini seems to be connected to WiFi for a extra few hours then it won't connect either.  I got to constantly reset - which doesn't always work.   When I doesn't I have to end up reset/ confirm then looking for my network and putting in my password.   I use Virgin WiFi. Never had any problems until the last few months.    It's getting ridiculous there it's no longer stable as it used to be.  
My internet WiFi is absolutely fine.  Everything else that connects to it works fine always.  

 

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky Q WiFi issues

Posted by a Sky employee

Hi @Hibby1875 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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