0

Discussion topic: Sky Q . The picture keeps freezing on 2nd box/tv

Reply
This message was authored by: KULLY74

Sky Q . The picture keeps freezing on 2nd box/tv

My main Sky Q box is fine. My 2nd box keeps freezing on whichever channel it's on. I've tried turning off and unplugging for a few minutes but this hasn't solved the problem 

Reply

All Replies

This message was authored by: Laing1

Re: Sky Q . The picture keeps freezing on 2nd box/tv

Posted by a Superuser, not a Sky employee. Find out more

@KULLY74 wrote:

My main Sky Q box is fine. My 2nd box keeps freezing on whichever channel it's on. I've tried turning off and unplugging for a few minutes but this hasn't solved the problem 


@KULLY74 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Reply