Discussion topic: Sky Q TV package.

This message was authored by: Brian+Knight · ‎23 Nov 2023

I'm a Sky staff member & have just noticed I'm still on the Entertainment pack, can you tell me why I have not been upgraded to the Signature pack? When I try to upgrade it shows that I will be charged. Unable to speak to an advisor regarding this.

This message was authored by: PandJ2020 · ‎23 Nov 2023

@Brian+Knight wrote:
I'm a Sky staff member

I don't think customers can help you here?

Sky doesn't normally move people from legacy packages unless they instigate a change.

I am just another Sky customer and my views are my own even if you don't like the answers

This message was authored by: Brian+Knight · ‎23 Nov 2023

Thanks, I realise this but the help page keeps going round in circles, it just directs you to the community page. All I want to do is speak to an advisor (which is impossible to do) ridiculous, my problem could have been sorted hours ago if I could speak to a human.....lol

This message was authored by: Daniel0210 · ‎23 Nov 2023

@Brian+Knight

As staff you should have a dedicated means of contact.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

Discussion topic: Sky Q TV package.

Sky Q TV package.

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