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This discussion topic has been answered Discussion topic: Sky Q Sport

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This message was authored by: juneal

Message posted on ‎02 Sep 2024 05:48 PM

Sky Q Sport

Cannot view or record any Sky Sport programmes

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Avatar for Laing1
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This message was authored by: Laing1 Answer

Message posted on ‎02 Sep 2024 05:56 PM

Re: Sky Q Sport

Posted by a Superuser, not a Sky employee. Find out more
@juneal wrote:

Cannot view or rec@ord any Sky Sport programmes

@juneal are you getting any error messages

 

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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Avatar for Laing1
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Superuser
This message was authored by: Laing1 Answer

Message posted on ‎02 Sep 2024 05:56 PM

Re: Sky Q Sport

Posted by a Superuser, not a Sky employee. Find out more
@juneal wrote:

Cannot view or rec@ord any Sky Sport programmes

@juneal are you getting any error messages

 

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Avatar for juneal
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This message was authored by: juneal

Message posted on ‎04 Sep 2024 02:51 PM

Re: Sky Q Sport

Thanks for advice but rebooting didn't work. 

 

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This message was authored by: Daniel0210

Message posted on ‎04 Sep 2024 04:42 PM

Re: Sky Q Sport

Posted by a Superuser, not a Sky employee. Find out more

@juneal 

Do you have the full Sports subscription?

 

Which channel are you trying to record?

 

Whats happening when you try (any error message on screen)?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: juneal

Message posted on ‎04 Sep 2024 08:11 PM

Re: Sky Q Sport

Sky q is very new & im not too familiar with it yet as my husband used the remote more than I but when the live MU match was on & we tried to view it the message said something like you must upgrade to HD Ultra & of course it wouldn't view either. Strangely I could watch it on my iPad. 

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