Sky Q Shutdown

[Tom85]

My sky Q box works however after a period of time it doesn’t react to any remote input or manual button input on the sky Q box itself. The only way to reset is a hard reset from the mains plug socket. Is this a faulty box? 

I have done all the relevant updates and ensured the equipment is maintained, but we are still having issues. 

also my recordings don't file correctly is this also a related issue or is this just a software issue 

[oldfella]

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@Tom85 wrote:

My sky Q box works however after a period of time it doesn’t react to any remote input or manual button input on the sky Q box itself. The only way to reset is a hard reset from the mains plug socket. Is this a faulty box? 

I have done all the relevant updates and ensured the equipment is maintained, but we are still having issues. 

also my recordings don't file correctly is this also a related issue or is this just a software issue 

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Hi @Tom85 

Best to contact Sky for an Engineer to check your Q box.

Recording stacking has been an ongoing issue recently.