Hi my sky q box is on my the tv is saying no signal the blue q flashing of and on and there a red

[abbymca1996]

my sky q box is on my the tv is saying no signal the blue q flashing of and on and there a red dot

[oldfella]

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@abbymca1996 wrote:

my sky q box is on my the tv is saying no signal the blue q flashing of and on and there a red dot

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Try rebooting your Q box @abbymca1996 

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[abbymca1996]

Thank you tried that still not working 

[oldfella]

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@abbymca1996 wrote:

Thank you tried that still not working 

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Hi @abbymca1996 

Did you get the onscreen message - hello etc - ?

What lights do you have on your Q box now?

[abbymca1996]

No nothing comes up on the tv the q keeps flashing of and on blue and there's a red dot 

[oldfella]

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@abbymca1996 wrote:

No nothing comes up on the tv the q keeps flashing of and on blue and there's a red dot 

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Hi @abbymca1996 

Work through the following link and it will give a conclusion 

https://www.sky.com/help/articles/sky-q-box-wont-turn-on-t2