Sky Q Remote Pairing Problems with Hitachi 32HEV200U

[donutbrains]

Having followed the instructions to pair a Sky Q Mini Remote with a Hitachi 32" TV, none of the 13 codes offered on Sky Help work for pairing (for controlling volume, mute and power)

The touch remote from the main Sky Q box does work but this, in my opinion, is unusable by anyone over the age of ~70.

Does anyone know of an alternative method or additional Hitachi codes?

Thanks in advance.

[oldfella]

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@donutbrains wrote:

Having followed the instructions to pair a Sky Q Mini Remote with a Hitachi 32" TV, none of the 13 codes offered on Sky Help work for pairing (for controlling volume, mute and power)

The touch remote from the main Sky Q box does work but this, in my opinion, is unusable by anyone over the age of ~70.

Does anyone know of an alternative method or additional Hitachi codes?

Thanks in advance.

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Hi @donutbrains 

Is the remote the original mini version with no voice control (ie no microphone button)?

Or is it a Bluetooth remote with microphone button?

Edit

Either way try Vestel brands and also Other brands

[donutbrains]

It's the original remote with no voice or Bluetooth.

[oldfella]

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@donutbrains wrote:

It's the original remote with no voice or Bluetooth.

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Ok @donutbrains 

As I said try Vestel codes

[donutbrains]

Thank you but still no luck with the 30+ Vestel codes.

[oldfella]

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@donutbrains wrote:

Thank you but still no luck with the 30+ Vestel codes.

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Hi @donutbrains 

When you said 

"the touch remote from the main box works"

Did you pair this to to the mini?

If so what brand did you use?

[donutbrains]

I followed the instructions below and chose Hitachi

https://www.sky.com/help/articles/sky-q-touch-remote

[oldfella]

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@donutbrains wrote:

I followed the instructions below and chose Hitachi

https://www.sky.com/help/articles/sky-q-touch-remote

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Hi @donutbrains 
Yeah,     I suspect there a lot more available options with the Bluetooth remotes compared to the original infrared version.

Looks like you need to obtain a new Bluetooth remote for the mini.  The touch versions are no longer available and the latest Bluetooth remotes are purely button operated.

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment

[donutbrains]

OK, I will give that a try.

Thank you very much and happy new year!