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Discussion topic: Sky Q Recordings - please wait

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Rjmunkey
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This message was authored by Rjmunkey This message was authored by: Rjmunkey

Sky Q Recordings - please wait

‎19 May 2024 07:57 AM

Hi,

Sky Q and sky mini box problem.

Main box Recordings stuck at Please Wait.

Mini box cant access TV guide

 

Hard Reset attempted using Hidden menu as per previous posts, with no effect.

 

Can anyone help?

 

Thank you

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Chodley
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This message was authored by Chodley This message was authored by: Chodley

Re: Sky Q Recordings - please wait

‎19 May 2024 08:07 AM

Posted by a Superuser, not a Sky employee. Find out more

Sounds like a broken hard drive to me. Use the Sky official Q box troubleshooter on their website and it ends on a "replace box" option if all else fails.

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Daniel0210
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Re: Sky Q Recordings - please wait

‎19 May 2024 08:22 AM

Posted by a Superuser, not a Sky employee. Find out more

@Rjmunkey 

If Sky do decide to swop the box it's likely to be a 'doorstep box swap' whereby DPD deliver a replacement box and take the faulty one so in this scenario remember to remove the viewing card from the faulty box.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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