Posted by a Superuser, not a Sky employee. Find out more
Sounds like a broken hard drive to me. Use the Sky official Q box troubleshooter on their website and it ends on a "replace box" option if all else fails.
If Sky do decide to swop the box it's likely to be a 'doorstep box swap' whereby DPD deliver a replacement box and take the faulty one so in this scenario remember to remove the viewing card from the faulty box.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
