Tv not working but broadband is working well

[barhad742]

Remote is not turning tv on batteries are good. It turns the green light on but no picture . Normal tv is working well 

[Mr+Flibbles+86]

Hi there @barhad742 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Chodley]

internet doesn't affect this

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-not-working/td-p/4281972

[Tom-W19]

Hi @barhad742 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.