Sky Q. Picture of pixelating on all channels, but not on playback.

[Mumma+b2013]

got sky q and the picture keeps freezing and pixelating on all channels, but not on playback. What's wrong please help

[oldfella]

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@Mumma+b2013 wrote:

got sky q and the picture keeps freezing and pixelating on all channels, but not on playback. What's wrong please help

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Hi @Mumma+b2013 

Are the recordings that you can watch possibly made before you had an issue?