Sky Q - No Internet Connection with Virgin Media Broadband

[Chodley]

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@SamDCFC wrote:

Well I say setting DNS to 1.1.1.1 has worked; it gives some sort of Internet connection but as mentioned above it is pretty unusable it is so slow.......

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While I doubt it will make any difference, try 8.8.8.8

Different DNS. If they are having propogation issues maybe it will be out of sync with the other service and point your box at a different content delivery host. Worth a try anyway, although a very long shot.

[BarryDW]

I cannot get the DNS to change, but in trying to do so, I had to put IP sttings in to manual.  This has worked on alln3 boxes. Just left it in manual.  Fingers crossed it lasts. 

[Chodley]

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@BarryDW wrote:

I cannot get the DNS to change, but in trying to do so, I had to put IP sttings in to manual.  This has worked on alln3 boxes. Just left it in manual.  Fingers crossed it lasts. 

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Manual but you left them the same as they were and that fixed it?

[BarryDW]

Yes..... but only lasted the day. Now I have changed to 1.1.1.1 like every one else.. 

[Chodley]

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@BarryDW wrote:

Yes..... but only lasted the day. Now I have changed to 1.1.1.1 like every one else.. 

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and has that helped?

[Hkai90]

I can't seem to find this setting on my account m. Any suggestions? 

[Chodley]

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@Hkai90 wrote:

I can't seem to find this setting on my account m. Any suggestions? 

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Which setting?

[Big-Graeme]

I have an engineer coming monday from sky but you cannot speak to a human bring at virgin media

[Big-Graeme]

press 001 enter yu might get them

[Big-Graeme]

This didn't work for me