This discussion topic has been answered Discussion topic: Sky Q News remote stopped working completely
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Message posted on 12 Oct 2023 03:38 PM
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Hello hoping for some help,
I recently had to change my tv and was getting round to pairing the remote today to allow the volume to be controlled however my sky q remote has stopped working altogether, have switched off at the wall and also rebooted the box, have followed guide for re-pairing the remote but the message does not appear on screen as directed or work to fix the issue. Have also changed batteries but this was not the issue as lights still working.
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Message posted on 12 Oct 2023 04:35 PM
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@Gemmamac87 wrote:
@oldfella yes green light on the box and the remote flashes when doing the 7 and 9 thing.
I've downloaded a remote app in the meantime and the box and everything is working ok so presuming just an issue with the remote.
Hi @Gemmamac87
Make sure that the Q box Infrared sensor is not hidden from the Remote when you press 1 & 3 together.
If the remote LED flashed 4 times with 7 & 9 then the remote should work the Q box by Infrared. However It will not be Bluetooth and therefore need direct line of sight to the Q Box infrared sensor
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Message posted on 12 Oct 2023 04:00 PM - last edited: 12 Oct 2023 04:01 PM
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Re: Sky Q News remote stopped working completely
@Gemmamac87 wrote:
Hello hoping for some help,
I recently had to change my tv and was getting round to pairing the remote today to allow the volume to be controlled however my sky q remote has stopped working altogether, have switched off at the wall and also rebooted the box, have followed guide for re-pairing the remote but the message does not appear on screen as directed or work to fix the issue. Have also changed batteries but this was not the issue as lights still working.
Hi @Gemmamac87
Did you complete the following?
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
Message posted on 12 Oct 2023 04:12 PM
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Re: Sky Q News remote stopped working completely
@oldfella hello,
yes I've tried this a few times but don't get the message on screen and remote still remains the same.
Message posted on 12 Oct 2023 04:17 PM
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Re: Sky Q News remote stopped working completely
@Gemmamac87 wrote:
@oldfella hello,
yes I've tried this a few times but don't get the message on screen and remote still remains the same.
Hi @Gemmamac87
Assume your Q box is on with Green Led?
Also your TV set switched to the correct HDMI input for you Q box?
Does the Remote led flash 4 times when you press and hold 7 & 9 together?
Message posted on 12 Oct 2023 04:30 PM
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Re: Sky Q News remote stopped working completely
@oldfella yes green light on the box and the remote flashes when doing the 7 and 9 thing.
I've downloaded a remote app in the meantime and the box and everything is working ok so presuming just an issue with the remote.
Message posted on 12 Oct 2023 04:35 PM
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@Gemmamac87 wrote:
@oldfella yes green light on the box and the remote flashes when doing the 7 and 9 thing.
I've downloaded a remote app in the meantime and the box and everything is working ok so presuming just an issue with the remote.
Hi @Gemmamac87
Make sure that the Q box Infrared sensor is not hidden from the Remote when you press 1 & 3 together.
If the remote LED flashed 4 times with 7 & 9 then the remote should work the Q box by Infrared. However It will not be Bluetooth and therefore need direct line of sight to the Q Box infrared sensor
Message posted on 12 Oct 2023 05:08 PM
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Re: Sky Q News remote stopped working completely
Message posted on 08 Feb 2024 10:50 PM
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Re: Sky Q News remote stopped working completely
my sky q remote won't work
Message posted on 09 Feb 2024 05:28 AM
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Re: Sky Q News remote stopped working completely
@maxymalone
After checking the basics, ie; fresh batteries, re-pairing (as above) etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch
It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well you’ll have a spare.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 02 Mar 2024 05:36 PM
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Re: Sky Q News remote stopped working completely
Tried all the above but remote still not working and when press 1 and 3 flashes lots?
Message posted on 07 Apr 2024 12:03 PM
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Re: Sky Q News remote stopped working completely
I'm having the same problem! When I press 1 and 3 it flashes lots and no on screen message.
Message posted on 01 Jun 2024 09:31 AM
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Re: Sky Q News remote stopped working completely
I have the same issue, samsung qled TV, brand new box and remote.
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