Sky Q Minis Won’t Connect

[Craig+Buchanan80]

For the past few days my 2 minis have failed to connect to my Sky Q box. 

They are connected via Ethernet and nothing has changed within my settings.

All boxes are showing as being connected to my Sky router and have active network connections. Tried resetting minis, Sky Q and network repeatedly. Resets will occasionally allow a random reconnection but this never lasts overnight before the connection is lost again. 

[Addie15]

Hi there, @Craig+Buchanan80. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi @Craig+Buchanan80 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Craig+Buchanan80]

I am still having intermittent issues with my Sky minis. I have tried resetting my router, my main box and my minis. Resetting the connection to minis, network settings, turning WiFi off and on and I will randomly reconnect however this doesn't last and the connection will fail again 24 or 48 hours later.