Sky Q Miniboxes nonfunctional after internet switch

[JayOfBritannia]

Hi all, been on two wifi networks for a while (Virgin and Sky) but we've decided to rationalise some costs and cancel the Sky one. Naturally everything has fallen apart. Been spending the better part of the early hours of this morning trying to sort it to no avail. Now our Sky Q box connects to the Virgin WiFi fine and works as normal but all the mini boxes are having trouble. Only one will actually start the process of connecting to the Q box and then fails at being able to find an IP address. The others just give a big screen saying they can't connect and to reset the Q box. Reset it multiple times and reset the mini boxes from it, all to no avail.

Any ideas on what's going wrong and how I can fix it? Would ideally like to fix this myself before having to get an engineer out but if that's all I can do, I'll get on the phone later. Thanks guys

[oldfella]

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@JayOfBritannia wrote:

Hi all, been on two wifi networks for a while (Virgin and Sky) but we've decided to rationalise some costs and cancel the Sky one. Naturally everything has fallen apart. Been spending the better part of the early hours of this morning trying to sort it to no avail. Now our Sky Q box connects to the Virgin WiFi fine and works as normal but all the mini boxes are having trouble. Only one will actually start the process of connecting to the Q box and then fails at being able to find an IP address. The others just give a big screen saying they can't connect and to reset the Q box. Reset it multiple times and reset the mini boxes from it, all to no avail.

Any ideas on what's going wrong and how I can fix it? Would ideally like to fix this myself before having to get an engineer out but if that's all I can do, I'll get on the phone later. Thanks guys

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Hi @JayOfBritannia 

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the minis still do not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the minis and you will need to contact Sky directly.